Q1: What is your MOQ? Can I buy 1 set for trial order?
A: Our MOQ is 1 set. Trial order is acceptable to test market before bulk cooperation.
Q2: Can I customize size, wood material, LED light and logo?
A: Yes. We support custom size, wood (Hemlock/Red Cedar/Pine), 7-color LED ambient light, control panel, laser logo and outer packaging.
Q3: How long is mass production lead time?
A: Standard models: 15–25 working days. Customized sauna rooms: 25–35 working days after deposit confirmation. In peak season, the lead time is longer.
Q4: What payment terms do you accept?
A: T/T (30% deposit, 70% balance before shipment), L/C, Western Union are all available.
Q5: Do you have certificates for European / US market?
A: Yes. We have CE, RoHS certificates. We can also support ETL certificate application upon request.
Q6: What's your warranty policy?
A: 5-year warranty for wooden cabinet; 1-year warranty for electric parts (heater, control system, LED lights). We supply free spare parts for quality issues.
Q7: Is the sauna easy to install? Will you provide installation guides?
A: Flat-packed with clear assembly manual. Two people can finish installation within 30–40 mins. We also provide installation video.
Q8: Are you a sauna factory or trading company?
A: We are a professional trading company with one workshop for sauna rooms,And work closely with other qualified sauna manufacturers.